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COVID-19

Homewood Nursing Home and Homewood Gardens

Contacting and Visiting Residents Guide

homewood flower

COVID-19

Homewood Nursing Home and Homewood Gardens

Contacting and Visiting Residents Guide

homewood flower

CEO Update 23 April 2020

Re: COVID-19 (Corona Virus) Visiting at Homewood Nursing Home and Homewood Gardens

Overview:

Following the announcement by the Prime Minister on 21 April regarding visiting aged care homes, the Aged Care Quality and Safety Commission (ACQSC) has provided new guidelines to Homewood Care (Homewood) allowing for the visiting of our residents (Visitors) upon certain conditions being strictly complied with. Preventing exposure is the single most important step to protecting the residents, staff and yourselves until a vaccine becomes available.

We therefore need to make some immediate changes to our COVID-19 Visitor Protocol which allows for a more gradual return to unrestricted visiting of your loved one.

Homewood recognises the importance of maintaining communications and contact between residents, families, friends and Homewood staff and we will continue to strive to tailor care and services as far as possible to fulfill individual circumstances. Yesterday we trialled face to face visits and requested that Visitors maintain social distancing. Unfortunately, this was not adhered to by all Visitors and an alternate system was required to maintain the well being of residents and staff.

Communicating with Residents

There are a number of ways that you can communicate with your loved one within our facilities:

  1. Telephone;
  2. Video Calls (including Facetime, Skype, Zoom).

We have dedicated resources and staff including mobile phones and new iPads with stands purchased specifically for this purpose. As previously notified, Video calls can be scheduled between the hours 9am-5pm Monday-Sunday; to book, please contact reception on (02) 9503 1800.

Heart to Heart Visitation Windows

As of today, our Heart to Heart window visits are available which provide for dedicated, private and large glass walled areas allowing you to be close to your loved one whilst speaking on the phone. Heart to Heart visits can be scheduled between the hours 9am-5pm Monday-Sunday; to book, please contact reception on (02) 9503 1800.

To use the Heart to Heart visiting windows, you will need to abide by the then current Visitor Protocol included with this communication which, will also be available at the reception desk, on our website www.homewoodcare.com.au or sent to you upon request.

Essential Resident Visits

In certain limited circumstances Homewood will permit where possible and practicable, direct face to face visits with residents, such as an anniversary or birthdays, or should there be any significant deterioration in the condition of your loved one. Visitors coming into facility buildings must comply with our then current Facility Visitor Protocol  included with this communication which will also be available at the reception desk, on our website www.homewoodcare.com.au or sent to you upon request.

Single Point of Entry, Screening & Visitor Protocol

All Visitors entering either facility should use the Homewood Gardens Regent Street  reception area as the single point of entry where you will be required to:

  • be screened by having your temperature taken; and
  • respond to a standard set of risk screening questions.

In addition, you will also be asked to read and sign off on the Visitor Protocol and shall be provided additional information on:

  • ways to reduce the risk of the spread of the virus;
  • how to recognise COVID-19 symptoms; and
  • hygienic handwashing.

Flu Vaccine

PLEASE NOTE: As of 1 May 2020, all onsite Visitors to Homewood facilities are required by law to have a current flu vaccination. Evidence will need to be provided to our administration staff before allowing you entry into our facilities as of that date and your name will be placed in our Visitor Vaccination Register. If you have already had your flu vaccination, please bring in your evidence and we will note it in the register.

For further information on Flu Vaccine please go the health website:

https://www.health.gov.au/health-topics/immunisation/immunisation-services/flu-influenza-immunisation-service

MOVING FORWARD

Despite how well Australia has responded to the pandemic COVID-19, we remain in unprecedented and very fluid times, and our actions are governed by directions we receive from ACQSC. This means that visitor protocols are and will be, subject to change.

NOTE FROM MANAGEMENT

It is our sincere hope that we can resume normal operations and visitations as soon as possible for the benefit of all. We reassure you that your loved one’s individual care and wellbeing are our utmost focus.

Residents are free to move between the homes as they wish (as per pre COVID-19). Leisure and Lifestyle activities are in place and supervised by our dedicated and recently expanded activity staff. These activities are well received and continue to be improved upon in conjunction with our residents.

On behalf of the owners, management and support staff, we would like to extend our heartfelt gratitude for your understanding during these very difficult times and I will provide further updates to you as soon as they come to hand.

Thank you from Leslie and the Homewood Care team.

Leslie Everson
Chief Executive Officer

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Contact Us

If you would like information about admission, our levels of care and our facilites, you can call us by phone or email us directly.

reception@homewoodcare.com.au
60 Regent Street Bexley NSW 2207

homewood flower

Contact Us

If you would like information about admission, our levels of care and our facilites, you can call us by phone or email us directly.

reception@homewoodcare.com.au
60 Regent Street Bexley NSW 2207