homewood flower


Homewood Nursing Home and Homewood Gardens

Contacting and Visiting Residents Guide

homewood flower


Homewood Nursing Home and Homewood Gardens

Contacting and Visiting Residents Guide

homewood flower

CEO Update 20 January 2021

Re: COVID-19 (Corona Virus) Visiting at Homewood Care

Visitor Restriction Notice – New Visiting Opportunities – Homewood Care Facilities

Dear Residents and Representatives

Our COVID Action Committee (The Committee) met on 19 January 2021 with 2 guest representatives (relatives of residents) joining us.

We recognise that COVID remains a challenge which is widely recognised across the community; however at the time of writing, identified case numbers are low, however, testing levels are equally low. Homewood Care is geographically close to Auburn and Berala hotspots. These facts were taken into consideration in the review of visiting at Homewood Care.

The Committee has recommended revised visitation restrictions following the latest advice regarding family or friends visiting Residential Aged Care facilities.


The Department of Health has advised that restrictions are currently in place to:

  • exclude visitors from the Northern Area of the Northern Beaches, Wollongong LGA, Cumberland City Council , the Canterbury Ward of Canterbury Bankstown Council, Mt Druitt (suburb) and Rooty Hill (suburb)
  • exclude visitors and non-essential staff who have been in the following Local Government Areas of Queensland since 2 January 2021: City of Brisbane, Logan City, City of Ipswich, Moreton Bay Region, Redland City, Lockyer Valley Region, Scenic Rim Region or Somerset Region.

If you live in any of these LGAs or suburbs listed above, we are required to exclude your visits until the restrictions are lifted (this applies to both face to face and Heart to Heart window visits).

For further information, please go to the Department of Health website using the following link:


Alternate Ways to Keep in Contact if your visit is restricted:

  • Video conferencing via our dedicated iPads using Skype, ZOOM and Facetime – Bookings remain essential and can be made via reception.
  • Alternatively, phone calls are always welcomed by our residents.

Our priority is to continue to keep our Residents and staff safe during this time. We continue to monitor the COVID-19 situation in our local and broader community.

Visiting Protocol:

PPE Equipment and Infection Control:

These procedures remain unchanged for any person attending our facilities.

  • Face masks are mandatory for visitors whilst on our facility property including in resident bedrooms.
  • Social distancing of 1.5m from all residents and staff must be maintained at all times (including during any resident visit and in their rooms).
  • Handwashing and hand sanitising remains essential.
  • Current Flu vaccination remains mandatory for any persons visiting our facilities.
  • Please bring your own mask to the visit, ensuring your mask meets requirements. At the conclusion of your visit, if you have a disposable mask, please place your used mask into one of the bins at the carpark entrance to Homewood Care.

If you have any questions, please do not hesitate to speak with our care staff who are trained in the appropriate infection control procedures or refer to the relevant signage throughout the facilities and at reception.

Room Visits

1. Limitations:

Visits are for one (1) visitor per hour for one (1) resident per floor in the Nursing Home and in the Gardens. This equates to a total of four (4) visitors per hour to Homewood Care until further notice. This means that not every resident will be able to have a visit each day, in order for us to maintain our ability to supervise social distancing and infection control practices

  • PLEASE NOTE: To ensure staff can monitor compliance with visiting protocols and that visiting time is shared fairly, we may not be able to accommodate all requests on all days.
  • However, we will always try our best as we know how important a room visit can be for residents and their loved ones.
  • Visits can only occur in the resident’s bedroom or within a marked outdoor space, using social distancing; visitors in common areas eg dining rooms/serveries are not possible at this time.
  • Doors to resident rooms must remain open during the visit and windows in rooms are to be open to facilitate air circulation. Alternate locations for visits are in place for residents who share a room.
  • Unfortunately, to maintain social distancing, you will not be able to hug, touch or assist your loved one with their meal during the visit.
  • Our dedicated COVID Marshals will escort you to and from your loved one’s room, or one of our marked areas.
  • You may only visit the resident whom you have booked to see.
  • Visiting hours are strictly between 10am – 5pm.
  • We will continue to support compassionate visits for residents who are actively palliative. Please contact our Director of Nursing (Jill) via reception on 9503 1800 or email jallsopp@homewoodcare.com.au to discuss these details on a case by case basis.

2. Requirements:

  • Registration and a signed recognition by visitors comply with our New Visiting Procedures is required (Registration).
  • Registration will take approximately 15 minutes so please ensure that you arrive a minimum of 15 minutes before your scheduled meeting time. Please be on time for your visit as the scheduled times need to be maintained to facilitate all the bookings.
  • Our team is endeavouring to avoid delays however in the event there is a delay or queue, your patience is very much appreciated.
  • Please remember to abide by the social distance markings on the floor when awaiting Registration.
  • All visitors must also sign out before leaving the premises.
  • Our booking system is an essential part of our visiting process and enables us to allocate visiting fairly to each resident. To avoid disappointment please do not attend the home without an appointment.
  • Appointments for room visits can be made via reception during business hours (9am – 5pm Monday to Friday) and 10am – 4pm Saturday and Sundays on 9503 1800.
  • Entry has returned to the internal reception desk, accessed via the Regent Street carpark; our receptionist or concierge will assist you.
  • To avoid disappointment, please check the NSW Health website prior to your visit as we are not permitted to allow entry to any visitor who has been to or lives in a COVID hotspot. This list is continuously updated and can be found using the following link: https://www.nsw.gov.au/covid-19/latest-news-and-updates
  • Please do not visit if you are unwell or have been in contact with someone unwell. All visitors must undergo the same screening process as previously in place, which includes having your temperature taken and completing declaration forms. If you are unwell or have a temperature, you will not be permitted to enter.
  • You are required to wear a mask for the whole time you are on facility grounds.

Evatt Park outings (the park opposite Homewood Care):


  • Outings must be pre-planned and scheduled to ensure they can be effectively coordinated. For this coordination to be effective, not every resident will be able to have an outing every day.
  • Formal risk assessments must be undertaken by Jill Allsopp, the Director of Nursing (or Care Manager, Pratima Dulal, in Jill’s absence). One person visiting will be appointed the ‘responsible escort’ and they are to pre-arrange the formal risk assessment with Jill. Risk assessments must be approved by the CEO or her authorised delegate no later than the day prior to the planned outing. Jill is contactable via reception on 9503 1800 or jallsopp@homewoodcare.com.au

Risk assessments will include the following:

  • Type of outing, length of outing, planned attendees, date and time of outing.

Weather conditions.

  • Current health and mobility of the resident.
  • If poor mobility, the type of mobility aid required, its availability and the ability of the responsible escort to correctly/safely use that aid;
  • Requirements for oxygen or other aids will also be assessed to ensure it can be available and safely used on the outing.
  • Resident continence/toileting requirements and ability of the responsible escort to assist them.
  • Medications required during the outing.
  • Food/drinks on the outing are to be suitable for the resident’s approved diet/swallowing capability.
  • Numbers of people (limit of five [5] plus the resident) at the outing.
  • All members of the Outing Group must have provided evidence of a current flu vaccination and complete the visiting forms, including signing that they have not been to a listed LGA – this not only protects your loved one/resident, but also other residents and staff and is taken very seriously by Homewood.
  • The responsible escort for the resident during the outing is required to sign the forms confirming that:
    • The resident wears a mask during the outing when not drinking, eating or taking medication.
    • The Outing Group is strongly encouraged to wear masks during the outing (please bring masks with you for the outing).
    • Social distancing of 1.5m will be maintained during the outing – no personal contact such as hugs, kissing etc (which are sadly not permitted).
    • Hand sanitiser will be available and used for the resident and all attending the outing. The responsible escort is to provide this for the outing.
    • The outing must remain outdoors.
    • The responsible escort is to have a working mobile phone with them for the entire outing.
    • Sunscreen, hats and sun protection (eg portable gazebo/shade) is required for the resident during the outing and is to be provided by the responsible escort; a chair for the resident should also be provided by the responsible escort – at a suitable height and padding for the resident’s comfort and safety (please ask our friendly nursing staff if you need any advice or assistance in this regard).
    • Continence aid/toileting requirements should also be considered by the responsible escort for the outing (again, please ask our friendly nursing staff if you need any advice or assistance in this regard).
  • At this stage, there is no limit to the duration of the outing; however we recommend that the outing be no longer than 2 hours when considering the wellbeing of your loved one. The responsible escort should always consider resident wellbeing when planning the length of the outing. The outing duration request will be reviewed in the risk assessment.
  • However, if a wheelchair is required to be supplied by Homewood for the outing, a 2 hour outing only will be in place as there are limited numbers of wheelchairs at Homewood and they must be fairly shared between residents so all can enjoy an outing.
  • There will be a limit to the number of wheelchair outings per day due to the limited number of wheelchairs available and their need within our facilities; the number of outings will be dependent on the proposed outing types and durations scheduled each day.
  • The approved duration of the outing will be confirmed in writing and cannot exceed the planned duration – this is important so staff can be available on the resident’s return to assist them and if it is a wheelchair outing, failure to return on time will limit another resident’s outing. Failing to return on time may lead to future outings for that resident or responsible escort being declined due to the potential negative impact on others.
  • Should the weather be unsuitable on the day of the planned outing, or the resident is unwell, the outing will need to be rescheduled.
  • Should the resident tire or become unwell, they should be returned promptly to Homewood.
  • The resident’s responsible escort is accountable for the resident’s wellbeing during the outing.
  • Outings can be held 7 days a week between the hours of 10am-4.30pm (weather permitting). Outings must be scheduled so that processes can be maintained and all residents and their loved ones can enjoy their outing – especially since we have waited so long for this opportunity.

The decision was made to trial the increase visiting and then reassess before lifting restrictions on outings outside of Homewood Care. However, medical appointments and other special circumstances will be considered for approval following a detailed risk assessment.

We are pleased to welcome you back to our internal Reception area in “The Gardens” located off our Regent Street carpark. All visitors may now enter our Reception foyer where our Receptionist and Concierge will be ready to greet you and assist with the completion of your screening documents. Our dedicated concierge will escort you to and from your visiting area.

With the vaccine just around the corner it’s vital we maintain our vigilance. Thank you for your ongoing understanding and patience during these ever changing and unprecedented times. We take these measures to try to secure the wellbeing of your loved ones and our wonderful staff.

We are all in this together. Please do not hesitate to contact Jill or myself on 9503 1800 should you have any queries.

Yours Sincerely,

Screen Shot 2020-11-11 at 11.37.50 am

Ms Leslie Everson

Chief Executive Officer

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Contact Us

If you would like information about admission, our levels of care and our facilites, you can call us by phone or email us directly.

60 Regent Street Bexley NSW 2207

homewood flower

Contact Us

If you would like information about admission, our levels of care and our facilites, you can call us by phone or email us directly.

60 Regent Street Bexley NSW 2207