homewood flower

COVID-19

Homewood Nursing Home and Homewood Gardens

Contacting and Visiting Residents Guide

homewood flower

COVID-19

Homewood Nursing Home and Homewood Gardens

Contacting and Visiting Residents Guide

homewood flower

CEO Update 24 September 2020

Re: COVID-19 (Corona Virus) Visiting at Homewood Care

Visitor Restriction Update – Homewood Care Facilities

Dear Residents and Representatives

Our Steering Committee (COVID Action Committee) which comprises of senior clinical and operational managers; doctor/proprietor; resident, relative and staff representatives, met on 22 September 2020 to review visitation restrictions following advice from the NSW Department of Health regarding visiting Residential Aged Care facilities. Recommendations were made to the Board regarding a revised Visitor Protocol.

The Board met today to consider the Committee’s recommendation in the context of all available information including current COVID-19 transmission rates and the communication from the Department.

Homewood Care facilities proudly remain COVID-19 free but we also understand that a resident’s wellbeing is a holistic issue and we are acutely aware of the importance of interactions with loved ones and carers.

The Board has agreed to implement the following revised Visitor Protocol. Please note that due to the safety risks, failure to comply with the rules and limitations will result in a visit being cancelled:

General visits are now allowed, with a maximum of one (1) visitor per resident for a maximum of one (1) hour, however, in order to maintain monitoring of the maintenance of social distancing during visits, visiting will commence with a maximum of 4 visitors across Homewood Care per hour in a staged approach to the return of visiting. This means that not every resident will be able to have a visit each day.

Our dedicated COVID Marshals and temporary COVID Warden will assist in implementing the Visiting Protocol.

New Visiting Protocol:

1. Personal Protective Equipment and Infection Control:

These procedures remain unchanged for any person attending our facilities.

  • Face masks are mandatory whilst on our facility property including in resident bedrooms.
  • Social distancing of 1.5m from all residents and staff must be maintained at all times (including during any resident visit and in their rooms).
  • Handwashing and hand sanitising remains essential.
  • Current Flu vaccination remains mandatory for any persons visiting our facilities.

If you have any questions, please do not hesitate to speak with our care staff who are trained in the appropriate infection control procedures or refer to the relevant signage throughout the facilities and at reception.

Room Visits

1. Limitations:

  • Visits are limited to 1 visitor per hour per floor in the Nursing Home and in the Gardens. This equates to a total of 4 visitors per hour to Homewood Care until further notice.
  • PLEASE NOTE: To ensure staff can monitor compliance with visiting protocols and that visiting time is shared fairly, we may not be able to accommodate all requests on all days.
  • However, we will always try our best as we know how important a room visit can be for residents and their loved ones.
  • Visits can only occur in the resident’s bedroom or within a marked outdoor space, using social distancing; visitors in common areas eg dining rooms/serveries are not possible at this time.
  • Doors to resident rooms must remain open during the visit and windows in rooms are to be open to facilitate air circulation. Alternate locations for visits are in place for residents who share a room.
  • Unfortunately, to maintain social distancing, you will not be able to hug, touch or assist your loved one with their meal during the visit.
  • Our dedicated COVID Marshals and temporary additional COVID Warden will escort you to and from your loved one’s room, or one of our marked areas.
  • You may only visit the resident whom you have booked to see.
  • Visiting hours are strictly between 10am – 5pm.
  • We will continue to support compassionate visits for residents who are actively palliative. Please contact our Director of Nursing (Jill) to discuss these details on a case by case basis.

2. Requirements:

  • Registration and a signed recognition by visitors comply with our New Visiting Procedures is required (Registration).
  • Registration will take approximately 15 minutes so please ensure that you arrive a minimum of 15 minutes before your scheduled meeting time. Please be on time for your visit as the scheduled times need to be maintained to facilitate all the bookings.
  • Our team is endeavouring to avoid delays however in the event there is a delay or queue, your patience is very much appreciated.
  • Please remember to abide by the social distance markings on the floor/ground when awaiting Registration.
  • All visitors must also sign out before leaving the premises.
  • Our booking system is an essential part of our visiting process and enables us to allocate visiting fairly to each resident. To avoid disappointment please do not attend the home without an appointment.
  • Appointments for room visits can be made via reception during business hours (9am – 5pm Monday to Friday) and 10am – 4pm Saturday and Sundays on 9503 1800.
  • Entry remains via the carpark, Regent Street entrance, where our concierge will assist you.
  • To avoid disappointment, please check the NSW Health website prior to your visit as we are not permitted to allow entry to any visitor who has been to or lives in a COVID hotspot. This list is continuously updated and can be found using the following link:
    https://www.nsw.gov.au/covid-19/latest-news-and-updates
  • Please do not visit if you are unwell or have been in contact with someone unwell. All visitors must undergo the same screening process as previously in place, which includes having your temperature taken and completing declaration forms. If you are unwell or have a temperature, you will not be permitted to enter.
  • You are required to wear a mask for the whole time you are on facility grounds.

3. Alternate Ways to Keep in Contact

  • Heart to Heart window visits remain available as well as video conferencing via our dedicated iPads using Skype, ZOOM and Facetime – Bookings remain essential and can be made via reception.
  • Alternatively, phone calls are always welcomed by our residents.

We continue to implement preventative actions to help ward off the risk of COVID-19 infection entering our facilities. Last week we undertook a further mock COVID infection drill for both facilities to further refine our processes and response times.

The COVID Action Committee will continue to monitor our procedures and advise on any changes that this fluid situation requires. Should you wish to be a guest at one of the meetings, please do not hesitate to contact me. As always, I will continue to provide further updates as they become available.

Thank you for your ongoing understanding and patience during these ever changing and unprecedented times. We take these measures to try to secure the wellbeing of your loved ones and our wonderful staff.

We are all in this together. Please do not hesitate to contact Jill or myself should you have any queries.

Sincerely

Ms Leslie Everson

Chief Executive Officer

homewood flower

Contact Us

If you would like information about admission, our levels of care and our facilites, you can call us by phone or email us directly.

reception@homewoodcare.com.au
60 Regent Street Bexley NSW 2207

homewood flower

Contact Us

If you would like information about admission, our levels of care and our facilites, you can call us by phone or email us directly.

reception@homewoodcare.com.au
60 Regent Street Bexley NSW 2207